Privacy Policy

Privacy Policy


ICAP regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all ICAP users, and conforms to Internet privacy standards.  

If you have questions or concerns regarding this statement, you should first contact duty manager at 03 9809 8000 during business hours.  

Collection of Information

In order to use the ICAP website, we may require information from you in order to provide the best service possible.  

We collect information straight from you.  

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.  

Any information collected by ICAP is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.  

When you engage social media platform provider will handle personal information in accordance with its own privacy policy.  

Use of Collection Information

Any details collected from ICAP customers is required in order to provide you with our products and/or services, and a high level of customer service.  

Correspondence is recorded in order to provide service references, and to assist in our staff development.  

All telecommunications providers are now have an obligation to retain certain network data and customer information for a period of time to meet the government requirement. Please consult for more information.  

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information such as credit card numbers (if any) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.  

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at  

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at    

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  

We reserve the right to modify this privacy statement at any time, so please review it frequently.